- Job details:

Stakeholder Communication & Coordination

• Act as the primary liaison between external partners (banks, payment gateways), the development team, and local clients
• Gather, document, and align requirements from all parties — resolving conflicts and driving consensus
• Facilitate regular sync meetings and ensure all stakeholders remain informed throughout the product lifecycle

Requirements & Specification

• Translate business needs into detailed functional requirements, user stories, and acceptance criteria
• Create clear UI/UX wireframes and flow documentation using tools like Figma, and hand off to the development team
• Maintain up-to-date specification documents that serve as the single source of truth

Project & Delivery Management

• Manage development schedules, track milestones, and proactively flag risks or delays
• Coordinate UAT (User Acceptance Testing) — create test cases, manage test cycles, and verify that delivered features meet agreed requirements
• Monitor post-release issues and communicate resolutions to relevant parties

AI - Augmented Workflow

• Leverage AI tools (eg, Claude, ChatGPT, Notion AI, GitHub Copilot) to accelerate requirements writing, documentation drafting, and meeting summarization
• Use AI-assisted prototyping and wireframing to rapidly produce mockups for stakeholder review

Apply AI tools for data analysis and report generation to support business decisions

- Job requirements:

• 3+ years of experience in business analysis, product operations, or a related role
• Proven ability to manage communication across technical and non-technical stakeholders simultaneously
• Strong analytical and logical thinking — ability to break down complex requirements and spot edge cases
• Proficiency in wireframe tools (Figma or equivalent)
• Hands-on experience with project management tools (Jira, Notion, Trello, or similar)
• Working proficiency with AI productivity tools — you regularly use AI assistants to draft documents, summarize meetings, or generate first-cut analysis
• Strong written and verbal English communication skills

Nice to Have

• Knowledge of API concepts and basic data modeling
• Familiarity with fintech or accounting systems such as Misa, Fast, Appotapay, 9Pay, or other ERP/payment platforms
• Experience in the banking, payment gateway, or financial services industry
• Ability to write structured prompts for AI tools to generate specifications, test cases, or documentation

Experience conducting or coordinating QA/UAT testing cycles

- Benefits received:

• Work at the intersection of fintech expertise and the fast-growing Vietnamese digital payment market
• Direct exposure to bank and payment gateway integrations across Southeast Asia
• Collaborative, cross-cultural team environment
• Competitive salary + performance review