I. JOB DESCRIPTION

• We advise and recommend technological solutions that meet the needs and goals of our clients.
• Collaborate with clients to understand requirements, implement, and manage projects/services effectively.
• Providing guidance and training to users during the adoption of new products/services; receiving and processing requests through various support channels.
• Prepare periodic service reports and provide technology recommendations to customers.
• Provide technical support, resolve IT issues promptly, and ensure quality and compliance with SLAs.
• Monitor, record, and address support requests; maintain complete and accurate records.
• Participate in scheduled maintenance/on-site checks; update and report technical issues to improve service quality.
• Perform warranty service, after-sales care, and assist with handover procedures upon service completion.

II. REQUIREMENTS

1. Professional requirements

• Graduated with a degree in Information Technology or equivalent.
• Minimum 2 years of experience, preferably in an IT services company.
• Knowledge of hardware, computer networks, operating systems (Windows, MacOS), and network security...
• Possesses in-depth knowledge of TCP/IP networks, firewall platforms, endpoint security, Microsoft, and Google.
• Capable of installing, configuring, and using devices and software.
• Possess one of the following certifications: MCSA, CCNA, or an equivalent certification.
• Having one of the following certifications: MCSE, CCNP, Microsoft 365, or MS Azure is an advantage.
• Basic conversational English (reading, understanding, and responding to customer emails).

2. Skill requirements

• Good communication skills
• Skills in diagnosing and troubleshooting computer, network, network system, and server issues.
• The ability to conduct independent research and learn new technologies.

III. BENEFITS

• Salary + quarterly bonuses as per company regulations.
• Other bonuses include: 13th-month salary, business performance bonuses, bonuses for holidays, Tet (Lunar New Year), and bonuses for weddings and funerals.
• Salary review twice a year
• A culture of learning and internal training shared weekly.
• Participate in sports activities such as football, badminton, and PlayStation games.
• Fully equipped with work tools (Laptop, monitor, etc.)
• An open, flexible work environment with a party-oriented culture.
• Daily snacks at the office.
• Get a health check-up once a year.