Manage all incoming messages Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customers through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers * Request: Customer orientation and ability to adapt/respond to different types of characters Good communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Ability to communicate in English Ability to work in a results-oriented environment, both individually and as part of a team Attention to detail Good organizational and time-management skills Eagerness to meet and exceed objectives and take on more responsibility