Job Description

Customer Support:

• Answer customer questions about software products through channels such as tickets, email, phone, or chat.
• Guide customers on how to use the software system effectively, support in the process of installing, configuring and upgrading the software.

Troubleshooting and Repair:

• Identify and classify technical problems encountered by customers, then provide quick and accurate solutions.
• Monitor and supervise customer system status, detect potential errors early and propose solutions.

Software system deployment:

• Perform software deployment for customers, including installation, system integration, and stability testing.
• Support customers during post-deployment operations, ensuring the system operates as expected.

Report and feedback:

• Record and report issues arising during customer support to superiors or relevant departments such as software development or engineering.
• Provide feedback and suggestions from customers to improve products and services.

Candidate requirements

• Graduated from college or university with majors related to Information Technology, Software Engineering, Information Systems or similar fields.
• Minimum 0-2 years of experience in customer service or technical support, preferably in the software industry.

• Technical skills:
o Understanding of software system technologies, technical troubleshooting ability
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o Experience working with ticket management tools (such as Jira, Fresdesk) and customer support systems.
o Have experience/knowledge of Linux, Voip, Database
o Experience/knowledge of Python programming language
o Have experience/understanding of Docker, Micro Service deployment
• Soft skills:
o Good communication and situation handling skills, ability to empathize and understand needs
customer demand

Interest

- 12 days off/year.
- Annual salary review.
- 13th month salary, holiday and Tet bonuses according to company policy.
- Participate in travel, teambuilding, sports activities.
- Health insurance, regular health check-ups.
- Provide working tools.
- Free parking at the company.