JOB DETAILS: We are seeking a dedicated Customer Success Staff to be our clients' post-launch expert. You will be responsible for system training, creating user guides, and proactively solving customer challenges through strategic check-ins. This role involves closely coordinating with internal teams to resolve issues and occasionally assist Sales with product demos.
MAIN RESPONSIBILITIES:- Provide post-implementation support and training to clients on system usage.
- Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
- Support the sales team with product demos and client presentations.
- Create and update user manuals or documentation as needed.
- Coordinate with internal departments to resolve customer issues promptly.
- Maintain strong client relationships and ensure high satisfaction levels.
- Occasionally travel to client sites for direct support or seminars.
REQUEST: Must Have:
- Bachelors degree in relevant field
- Has 2-3 years of experience in the IT/SaaS field.
- Strong communication and problem-solving skills
- Growth mindset and willingness to learn
- Able to think from the customers perspective and act proactively
- Sincere, responsible, and team-oriented personality
- Interest in consulting and technology
- Languages
- Proficiency in Japanese (JLPT N2 or higher)
- Good English communication skills (both verbal and written)
- Nice to Have
- Have experience in negotiating with customers.
- Applicants need to have N1, N2, and English proficiency.
- In addition, the following positions need to be filled: Customer Service, IT Presales, and Translation/Interpretation.
BENEFITS RECEIVED: 13
- 20M - 35M VND (Gross)
- Working time: Mon - Fri: 9:00 a.m. - 6:00 p.m., Onsite office full-time
- Other Benefits
- Competitive salary package, including full insurance coverage.
- Annual performance review: twice/year.
- 13th-month salary bonus.
- 18 days of leave: 12 days of annual leave, 6 days of New Year Leave.
- Premium Healthcare Insurance Package starting from day one.
- Annual Health Check-up.
- Excellent career development opportunities, with exposure to and experience in the latest technologies.
- Patents and Inventions bonus.
- Company trip, Year-End Party, Gifts for Tet/Holidays.
- MacBook Pro/laptop is provided.
- Benefits for candidates include: Uniforms, in-house training, free training, comfortable office facilities, and hybrid employment.