Job description

• Respond to user inquiries and requests for technical assistance via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Collaborate with other IT team members to resolve complex technical issues.
• Document and track support tickets, resolutions, and user interactions in the ticketing system.
• Provide training and guidance to users on the proper use of IT equipment and applications.
• Perform routine maintenance tasks, such as system updates, backups, and security patches.
• Stay up-to-date with emerging technologies and industry trends to continuously improve IT support services.
• Participate in IT projects and initiatives as assigned by the IT Manager or Supervisor.

Job requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• At least 2 years working experience in IT Support role.
• Proven experience working in an IT support role, providing technical assistance to end-users.
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.
• Familiarity with network protocols, TCP/IP, DNS, DHCP, VPN, etc.
• Proficiency in troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Excellent communication and interpersonal skills, with the ability to effectively interact with users of varying technical backgrounds.
• Customer-focused attitude and a commitment to delivering high-quality support services.
• Strong analytical and problem-solving abilities, with attention to detail.
• IT certifications (eg, CompTIA A+, Microsoft Certified Professional, Cisco CCNA) are a plus.
• English communication.

Benefit

• A competitive salary package that fits your skills, experiences, and contributions.
• Supporting staff with accommodation, meals, and working visa.
• Holiday and New Year bonus.
• Provision of necessary working equipment (MacBook, Iphone).
• A professional, dynamic, and inclusive working environment.
• Expense support for employees to visit home: twice a year.