Your roles & responsibilities

• Participate in meetings with customers.
• Guide customers on operations, investigate customer problems, and provide solutions to customers.
• Create customer documentation.
• Present and train customers.
• Visit the factory and operate the system in practice.
• Investigate data, investigate logs, environment...

Your skills & qualifications

• From 2 years of project management experience in the software field
• Japanese from N2 or higher. Able to communicate well in Japanese
• Able to troubleshoot and resolve problems quickly and calmly
• Have knowledge of code, SQL, database
• Priority is given to candidates who have had time to study and work in Japan
• Having experience in a customer support role supporting ERP, SAP products, knowing English is an advantage

Benefits for you

• Salary: competitive
• Summer bonus, 13th month salary, profit bonus at the end of the year,...
• Regular award system: Effort awards, excellent employee awards, promising employees, successful project awards, etc.
• Full participation in social insurance, health insurance, unemployment insurance over 100% of salary
• PVI health program for employees and families. Periodic health examination
• 12 days leave + 1 day off for birthday
• Participate in soft skills courses inside and outside the Company
• Free Japanese language training, certification exam support and rewards when achieving a certificate
• Annual trip, periodically organized teambuilding, monthly Company party participation. Participate in sports activities (football club, badminton, chess)