JOB SUMMARY:

This role involves identifying hardware and software solutions, troubleshooting technical issues, diagnosing and repairing faults, and resolving network problems. You will be responsible for installing and configuring hardware and software, and communicating with customers to quickly address their concerns and provide timely feedback.

RESPONSIBILITIES:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.

REQUIREMENTS:

• Good level of English should be such that the candidate can communicate easily. Also writing skills needs to be at same level.
• Basic Computer knowledge. Understanding of terms like: Web, desktop, mobile (android/iOS).
• Experience in using Conference call applications like: Skype, Zoom, Teams is a plus.
• 1-3 year(s) of other IT experience, knowledge and skill.
• In terms of skills, candidates should have: proficiency in Tiếng Anh, experienced with Hỗ Trợ Khách Hàng, knowledge of IT phần mềm, familiarity with Help Desk, and able to use Kỹ Năng Giao Tiếp.
• We prioritize candidates with experience in: IT Support, Software, Dịch Vụ Khách Hàng, CNTT khác, and Nhân Viên.

BENEFITS:

• Competitive and attractive salary.
• In addition to an annual performance evaluation for career development, promotion and income adjustment.
• The company also has promotion and income adjustment opportunities for the contribution and dedication of excellent employees.
• Enjoy international standard health care and 24/7 accident insurance.
• Communication and training subsidies for critical personnel.
• Enjoy entertainment programs with annual company travel, monthly “Happy Hour”, team fund, join sports clubs such as football, swimming, badminton, etc. And more more collective activities on anniversaries.