Job Description

1. User Support:

• Receive and resolve technical support requests from end users via channels: email, phone, remote.
• Diagnose and troubleshoot technical issues involving software, internal applications, and devices.
• Assists with the installation, configuration, and upgrade of end-user work-related software, applications, and systems.
• Instruct end users on how to use applications, software and resolve issues that arise o Suggest process improvements and update user manuals, troubleshoot applications.
• Track, report recurring issues and coordinate with development team to fix.
• Instruct users on how to use IT applications and equipment.

2. Troubleshooting:

• Analyze and diagnose system problems and resolve.

3. Equipment Management and Maintenance:

• Monitor and manage the status of IT devices such as computers, printers, and network equipment.
• Plan to perform regular maintenance.

4. Installation and Configuration:

• Install and configure IT infrastructure. Install software for users.
• Support during system deployment and updates.

5. Information Security:

• Ensure that basic information security measures are implemented and maintained.
• Implement security measures such as updating passwords and managing access rights.

Candidate requirements

• Have at least 1 year experience in a similar position.
• Degree in IT related field or equivalent experience.
• Solid knowledge of Windows operating system, network connection setup and office applications.
• Experience supporting and troubleshooting software applications, especially web applications and enterprise software.
• Experience working in a multi-branch environment.
• Good communication skills, good coordination with departments to solve problems.
• Preferred: Knowledge of ERP, CRM or other enterprise applications. Basic knowledge of programming languages and databases.

Interest

• Periodic performance review.
• Annual leave (12 days) and National holidays (11 days).
• Fully participate in health insurance, social insurance and unemployment insurance (full salary).
• Fully equipped throughout the working process.
• Fast, dynamic and people development focused working environment.