Full job description

1) Operation and maintenance:

• Directly manage and operate, ensuring stability and smooth operation of the systems:
• WAN – LAN, Wifi network system.
• Camera systems
• Participate in planning the development & optimization of the above systems.
• Deployment & maintenance/troubleshooting of related problems.
• Coordinate with system specialists to ensure system safety & security

2) Helpdesk:

• Receive user problems that need support
• Perform user support according to the support process.
• Update log file of all problems and solution details
• Providing and recovering information technology resources: computers, domain accounts, emails...
• Analyze and propose solutions to improve user support services.

3) Other tasks:

• Support the work of the IT Department when required.
• Operate and monitor the operations of Printer, Photocopy, Scanner,...
• Maintain contact with suppliers and ensure the best help in daily operations.
• Complete and store equipment records of the Information Technology department.
• Support the activities of other Departments/Divisions when required.
• Carry out common company projects.

Job requirements

• Male from 22 years old
• Graduated from college or higher majoring in information technology.
• Technical understanding and practical experience in Networking (LAN, WAN).
• Understanding of workstation hardware and network equipment.
• Able to fix problems on PCs, laptops, telephone switchboards, cameras, recorders, and timekeepers
• Proficient in office.
• Have knowledge and experience in user support (user helpdesk)