JOB SUMMARY:
This role involves providing post-implementation support and training to clients on system usage, conducting follow-up meetings to understand customer challenges, and suggesting effective solutions. You will also support the sales team with product demos and client presentations.
RESPONSIBILITIES:
- Provide post-implementation support and training to clients on system usage.
- Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
- Support the sales team with product demos and client presentations.
- Create and update user manuals or documentation as needed.
- Coordinate with internal departments to resolve customer issues promptly.
- Maintain strong client relationships and ensure high satisfaction levels.
- Occasionally travel to client sites for direct support or seminars.
REQUIREMENTS:
- Bachelors degree in relevant field.
- Has 23 years of experience in the IT/SaaS field.
- Strong communication and problem-solving skills.
- Growth mindset and willingness to learn.
- Able to think from the customers perspective and act proactively.
- Sincere, responsible, and team-oriented personality.
- Interest in consulting and technology.
- Proficiency in Japanese (JLPT N2 or higher).
- Good English communication skills (both verbal and written).
- Have experience in negotiating with customers.
BENEFITS:
- 20M - 35M VND (Gross).
- Competitive salary package, including full insurance coverage.
- Annual performance review: twice/ year.
- 13th-month salary Bonus.
- 18 days of leave: 12 days of annual leave, 6 days of New Year Leave.
- Premium Healthcare Insurance Package starting from day one.
- Annual Health Check-up.
- Excellent career development opportunities, with exposure to and experience in the latest technologies.
- Patents and Inventions bonus.
- Company trip, Year-End Party, Gifts for Tet/ Holidays.
- MacBook Pro/laptop is provided.