JOB SUMMARY:
Manage Service Desk Admin Team Dashboard, review and appropriately assign new internal and external tickets, and address System Alerts.
RESPONSIBILITIES:
- Manage Service Desk Admin Team Dashboard.
- Review new internal and external tickets and assign appropriately.
- Review and action on your own pending tickets.
- Review and action tickets updated by customer.
- Review tickets not updated in tendays and escalate internally/update as appropriate.
- Review Development tickets, follow-up with the development team and update Due Date appropriately.
- Follow up on requests pending customer feedbacks (SD – Bump, Chase, Solve).
- Send start and end outage notifications.
- Address System Alerts.
- Create new application users.
- Manage Exception Dashboard.
REQUIREMENTS:
In terms of skills, candidates should have: experienced with Kỹ Năng Giao Tiếp, proficiency in Xử Lý Tình Huống, knowledge of Tiếng Anh, Help Desk and Chăm sóc khách hàng. Additionally, candidates should have knowledge of Chăm Sóc Khách Hàng, understanding of Dịch Vụ Khách Hàng, strong grasp of IT Support, Hỗ trợ khách hàng and CNTT khác.BENEFITS:
You will receive the following benefits: receive Bảo Hiểm Tai Nạn, Chế độ bảo hiểm, tham gia Team Building, Chăm Sóc Sức Khỏe, Lương cạnh tranh, Môi Trường Chuyên Nghiệp, Môi Trường Năng động, Nghỉ Phép Năm, Thưởng doanh thu, Thưởng Lễ-Tết, Văn Hóa Công Ty Tốt và Hỗ trợ phí đào tạo.