- Manage Service Desk Admin Team Dashboard
- Review new internal and external tickets and assign appropriately
- Review and action on your own pending tickets
- Review and action tickets updated by customer Review tickets not updated in tendays and
escalate internally/update as appropriate
- Review Development tickets, follow-up with the development team and update Due Date
appropriately
- Follow up on requests pending customer feedbacks (SD – Bump, Chase, Solve)
- Send start and end outage notifications
- Address System Alerts
- Create new application users
- Manage Exception Dashboard
