JOB SUMMARY:

Proactive monitoring of Alerts and performing operations and administration support for Azure and AWS VM’s and PaaS components, as well as patching, monitoring, and maintenance activities for servers supported by the Cloud services team.

RESPONSIBILITIES:

• Proactive monitoring of Alerts through and take action as per the statement of work defined
• Perform operations and administration support to the Azure and AWS VM’s and PaaS components
• Perform patching, monitoring and other maintenance support activities to the servers support by Cloud services team
• Linux experience for administration of VM’s
• Change management - Change Coordination during maintenance/Releases (Admin Access for Application team, Change Ticket creation & Closure, Coordination, SPOI Communication, CAB Meeting)
• Proactive Event Handling and Incident Management based on the Alerts from Monitoring Systems
• Provide incident management support for the issues reported by customer and alerts generated by system
• Backup and Restoration (testing and implementation)
• Azure IMG recommendations and Cloud Optimization
• Review and implement ASC/AWS Trusted Advisory recommendations
• Prepare weekly and monthly reports on incidents, alerts, changes which can be presented to the customer
• Prepare documents on the operations activities – Process documents, technical documents
• Certificate Management (Tracking Certificate expire and Reporting, renewal of certificates)
• Collaboration - Operational meetings with project and management Team. Provide clarification about Incidents, Requests, Problems, Changes and other Issues

REQUIREMENTS:

• 4+ years of experience
• Has 4+ years of experience working on AWS and Azure
• Having strong skills on following services:
• AWS, Azure IAAS, PAAS services including App Proxy; CGW; VNET; NSGs; VPN; DNS; API Management; Stream Analytics
• Azure PowerShell, Storage Account; ADLS; Key Vault & BYOK; IAM; Policies; Application Gateway
• Azure Automaton, Azure Kubernetes, IOT, Linux, Azure DevOps, Azure backup
• Cloud monitoring, load balancer, NACL, Cloud security, Application Insights, Log Analytics
• Strong experience in working with Terraform, Server less , Docker , Container
• Collaborate efficiently
• Clear & crisp email writing
• Should be good in English communications both written & verbal
• Language English/Vietnamese

BENEFITS: