Manage all incoming messages
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
* Yêu cầu:
Customer orientation and ability to adapt/respond to different types of characters
Good communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to communicate in English
Ability to work in a results-oriented environment, both individually and as part of a team
Attention to detail
Good organizational and time-management skills
Eagerness to meet and exceed objectives and take on more responsibility