System monitoring with Solution Manager (availability, performance, status, E2E).
Resolving incidents affecting stable operation of the system.
System operation (configuration, transport logistics/ChaRM, EWAs, interfaces, SPs, EhP).
SAP Basis Administration of different SAP products (e.g. BW, PI, SolMan, Portal, etc.)
Security/compliance (implementation SecNotes, Config Valid, SNC).
Support client management (provision, copy, deletion incl. pre-/postprocessing)
Cooperation and Control of SAP Hosting Partners