JOB SUMMARY:
This role involves installing and configuring computer hardware and software, maintaining accurate records of hardware assets, troubleshooting IT issues, and supporting HR with employee onboarding and offboarding. The position requires monitoring systems, providing technical support, creating documentation, and assisting with testing new technologies.
RESPONSIBILITIES:
- Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)
- Maintain accurate records and inventory of hardware assets
- Perform troubleshooting on computers and network using different diagnostic techniques
- Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure
- Responding in a timely manner to service issues and requests
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company (this may be in person or over the phone)
- Provide needed information on IT products or services
- Provide feedback on processes and make recommendations on areas to improve
- Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems
- Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel
- Assist in testing new technology (Software Updates and new programs for compatibility and performance)
- Create, maintain, and update computer images according to organizational standards and security requirements
- Other miscellaneous duties as assigned
REQUIREMENTS:
- Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese
- A technical, systematic, and logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritize
- Detail oriented and organized
- Ability to multi-task and track multiple objectives, goals, and projects concurrently
- Experience with the following systems and technologies: Google Workspace, JumpCloud, SnipeIT, Windows operating systems, Apple operating systems, Microsoft Office Products
- In terms of skills, candidates should have: proficiency in Cloud, knowledge of Help Desk, and experienced with Network.
- Additionally, candidates should have knowledge related to IT Helpdesk, understanding of IT Support, and strong grasp of System Engineer.
BENEFITS:
- Salary in Gross & Net: 1000$ - 1500$ Gross
- Working time: 9h-18h Mon-Fri
- Thử việc 2 tháng 100% lương
- Đóng bảo hiểm full lương ngay từ khi thử việc
- 18 ngày phép/năm
- 13 tháng lương, Performance bonus
- Các phúc lợi khác: được hỗ trợ ăn trưa, gym, parking, birthday/Tet/wedding voucher...
- Premium healthcare insurance
- Monthly team-building & special celebrations on Autumn Festival, Halloween, Christmas, Tet, ...
- Happy hours everyday with free snacks, soft drinks, fruit and coffee
- The company offers benefits such as: full Chăm Sóc Sức Khỏe.