JOB SUMMARY:

Provide post-implementation support and training to clients on system usage.

RESPONSIBILITIES:

• Provide post-implementation support and training to clients on system usage.
• Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
• Support the sales team with product demos and client presentations.
• Create and update user manuals or documentation as needed.
• Coordinate with internal departments to resolve customer issues promptly.
• Maintain strong client relationships and ensure high satisfaction levels.
• Occasionally travel to client sites for direct support or seminars.

REQUIREMENTS:

• Bachelors degree in relevant field.
• Has 23 years of experience in the IT/SaaS field.
• Strong communication and problem-solving skills.
• Growth mindset and willingness to learn.
• Able to think from the customers perspective and act proactively.
• Sincere, responsible, and team-oriented personality.
• Interest in consulting and technology.

Languages

• Proficiency in Japanese (JLPT N2 or higher).
• Good English communication skills (both verbal and written).

Nice to Have

Have experience in negotiating with customers.