Demonstrate good communication skills in supported languages as well as technical knowledge of Microsoft products to communicate effectively with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to appropriate team members and technical leads.
Stay abreast of service responsibilities to achieve high performance standards.
Comply with the Microsoft Code of Business Conduct and strictly adhere to data privacy principles in all customer communications and interactions with Microsoft – never exposing customer PII risk.
REQUEST
Fluency in English
IT background is a plus (Open to Freshers)
Customer service mindset
Can work night shift.
RIGHT
Performance bonus
Social and health insurance according to Vietnamese law