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    • CÔNG TY OUTSOURCE SOLUTIONS - CHINESE CUSTOMER SERVICE - CLIENT RELATIONSHIP REPRESENTATIVE

    19,000,000 - 20,000,000 VND 0 VND
    CÔNG TY OUTSOURCE SOLUTIONS

    19,000,000 - 20,000,000 VND
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    • Job information
    • Company information

    Recruitment Information

    Job Description

    - JOB RESPONSIBILITIES

    • Manage an assigned portfolio of client accounts and serve as the primary point of contact for all client communications.
    • Consult with Mandarin-speaking clients to understand their financial situation and recommend suitable debt settlement solutions.
    • Handle client inquiries and resolve issues end-to-end, consistently delivering an exceptional service experience.
    • Guide clients through the program lifecycle, including settlement progress updates, offer presentations, and payment schedule discussions.
    • Clearly communicate settlement proposals and assist clients in making well-informed decisions regarding their accounts.
    • Proactively monitor client activity - including deposits, settlement milestones, and risk indicators - to ensure clients remain on track with their program.
    • Identify and mitigate client attrition risk through timely follow-up and ongoing support.
    • Collect, review, and arrange client documentation required to advance the process.
    • Prepare and coordinate creditor negotiation documents, including obtaining client signatures on relevant agreements.
    • Verify enrolled debts by reviewing client information and supporting documentation to confirm eligibility and accuracy.
    • Communicate with banks and financial institutions to verify account information, confirm authorizations, and address account-related inquiries.
    • Accurately and promptly record all client interactions in the CRM system.
    • Ensure all communications meet compliance and quality standards.
    • Collaborate with internal teams to resolve issues efficiently and achieve client satisfaction.
    • Take full ownership of client satisfaction, client retention, and overall account health.
    • Perform other tasks assigned by management.

    - REQUIREMENTS

    • At least 1 year of experience in Customer Service, Customer Care, Customer Success, Customer Relationship, or similar roles.
    • Good communication and problem-solving skills with a customer-oriented mindset.
    • Mandarin proficiency (HSK 4+ preferred) to communicate with Chinese-speaking clients and partners in the US.
    • Ability to manage multiple accounts, work independently, and handle night shifts.
    • Detail-oriented with strong ownership and accountability.
    • Experience with CRM systems is an advantage.
    • Preferred:
      • Available to join immediately.
      • Experience in banking, financial services, or working with US financial institutions is a plus.

    - BENEFITS

    • Official Salary: 20M VND/Month
    • Comprehensive onboarding and professional training before handling clients.
    • Continuous coaching from experienced managers.
    • Training on CRM, Zoom, and internal systems.

    - JOB DETAILS

    • Employment type: Full-time (Night shift at the company).
    • Industry: Financial services in the US market (No insurance, No lending).
    • Working hours: 21:00 - 06:00, 22:00 - 07:00, 23:00 - 08:00, 5 days/week (working by US business hours) .
    • Interview process:
      • Round 1: Screen CV & Phone Interview
      • Round 2: Cultural Interview & Test Chinese
      • Round 3: Professional Interview with Team Leader
      • Round 4: Offer letter
    Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency. With a customer-centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At th [Vietnamese] Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency. With a customer-centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At th
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    Benefit

    Comfortable office 13th month bonus Team Building Annual leave Dynamic, Comfortable Environment Rest & entertainment area Outdoor Activities Health care Free Training Health Insurance

    Keywords

    Customer service Customer Relationship Japanese teacher Finance Customer Service Representative

    Skill

    Chinese Good Communication Customer care Problem solving Carefully

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    CÔNG TY OUTSOURCE SOLUTIONS

    CÔNG TY OUTSOURCE SOLUTIONS

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    Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency. With a customer-centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At th
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