1/ Receive and process customer requests
- Directly consult and support customers via channels: hotline, email, fanpage, zalo, website
- Provide complete and accurate information according to customer needs.
- Answer questions and guide customers effectively.
- Receive, classify and process customer feedback and complaints according to procedures.
2/ Managing and maintaining customer relationships
- Proactively monitor, update customer status and provide timely support.
- Store and manage customer information, build friendly and professional relationships with customers to enhance service experience.
3/ Coordination and reporting
- Coordinate closely with relevant departments to handle customer requests quickly and accurately.
- Monitor and analyze customer feedback to propose solutions to improve service quality.
- Make work plans, report weekly/monthly on work performance and customer experience.