Processing

PNX Academy - Customer service staff

7,000,000 - 10,000,000 VND 0 VND

7,000,000 - 10,000,000 VND
  • Job information
  • Company information

Recruitment Information

Job Description

1/ Receive and process customer requests

  • Directly consult and support customers via channels: hotline, email, fanpage, zalo, website
  • Provide complete and accurate information according to customer needs.
  • Answer questions and guide customers effectively.
  • Receive, classify and process customer feedback and complaints according to procedures.

2/ Managing and maintaining customer relationships

  • Proactively monitor, update customer status and provide timely support.
  • Store and manage customer information, build friendly and professional relationships with customers to enhance service experience.

3/ Coordination and reporting

  • Coordinate closely with relevant departments to handle customer requests quickly and accurately.
  • Monitor and analyze customer feedback to propose solutions to improve service quality.
  • Make work plans, report weekly/monthly on work performance and customer experience.
[Vietnamese]
Read more

Benefit

Keywords

Skill

Company images

Are you interested in this job?

Job has expired

Related jobs

Are you interested in this job?

Job has expired

  • Overview
  • Jobs 2
  • Company size

    20 - 99 people

  • Contact

    Duyên

  • Address

    20c Nguyễn Xí, Phường 26, quận Bình Thạnh