JOB DETAILS:
Provide information about services, amenities, regulations, tour schedules, ticket prices, and accommodation. Welcome guests to the site; assist guests with check-in and check-out procedures.
MAIN RESPONSIBILITIES:
- Provide information about services, amenities, rules, tour schedules, ticket prices, and accommodation.
- Welcoming guests who come to visit and stay; assisting guests with check-in and check-out procedures.
- Answering questions, receiving and processing requests and feedback from guests. Proactively assisting guests throughout their stay/visit.
- Receiving and managing bookings (in person, by phone, by email, via OTA).
- Update room status and guest list daily.
- Coordinate with the housekeeping, technical, and security departments to provide timely service to guests.
- Managing customer records, ledgers, and revenue reports for the reception department.
- The shift handover, cash, and documentation are all complete and accurate.
- Coordinate with other departments to ensure smooth service operation.
REQUEST:
- Graduated from vocational school or higher. A diploma in tourism, hotel management, or service industry is an advantage.
- Having experience working in a similar position.
- Good communication skills, friendly attitude, and a pleasant appearance.
- Basic computer skills and booking software (if available).
- Capable of handling situations and able to withstand work pressure.
- Willing to work shifts, holidays, and weekends.
We are looking for candidates who possess the following qualities: strong interpersonal skills, a good understanding of problem-solving, and knowledge of consulting.
To meet the job requirements, knowledge of: Hotel Reception, restaurant operations, and related hotel knowledge is necessary.
BENEFITS RECEIVED:
- Enjoy full social insurance and health insurance benefits as per regulations (if you are a permanent employee).
- There is a system of appropriate rewards.
- There is a clear system of salaries and bonuses for holidays and Tet (Lunar New Year).
- A friendly work environment with opportunities for learning and career advancement.
The company offers benefits such as uniforms, internal training, and insurance coverage.
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