Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat.
Troubleshoot and resolve hardware and software issues related to computer systems, software applications, networks, and peripherals.
Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
Research, diagnose, and recommend appropriate solutions or workarounds to customers.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.
Monitor all activities by using our system.
Guide customers through step-by-step solutions, ensuring their understanding and satisfaction.
WORKING TIME
Monday – Friday: From 13:00 - 22:00
JOB REQUIREMENTS
Strong verbal and written skills in English.
University/College degree in information technology, computer science or any related fields.
Proven experience as a Tech Support Specialist or similar role.
Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.
Familiarity with common troubleshooting tools and remote support software.
Excellent problem-solving and analytical skills with the ability to prioritize and manage multiple tasks.
Strong customer service orientation and the ability to communicate technical concepts to non-technical individuals effectively.
Ability to work independently and collaboratively as part of a team.
BENEFITS:
Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
Team building, Happy Hour every week.
Social insurance and annual leave are based on the Vietnam Labour Code.
Incentives will be added based on employee performance.
A 13th-month bonus is provided based on performance.
We help companies extend their business . Build your specialized team in sales, customer support, tech support or lead generation and see how we can make your business grow while saving time and money.We help companies extend their business . Build your specialized team in sales, customer support, tech support or lead generation and see how we can make your business grow while saving time and money.
